Returns & Refund
Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you. With that in mind, we are excited to offer our improved and simplified return/exchange policy and process to make returning items easy.
All returns must be in unused condition ,return shipping costs are the responsibility of the customer.
We cannot accept any personalized products for refund or exchange.Unless it was our responsibility for the incorrect personalization details.
Please note: If the purchase was made with a credit or debit card, any refund will be credited back to that account.
Our policy is valid for a period of 5 business days from the date you recieved.
The following criteria must be met to qualify for a refund:
- Product must be in original packaging with tags attached
- Product must be unused, unworn, unwashed
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. If you receive a product that is defective, please email us right away! Defective pieces must be , unused, unworn and unwashed.
Proof of purchase
To complete your refund, we require a purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
If you believe there is an item missing from your order, Please provide us an image of your original packing slip. All inventory is scanned while fulfilling orders to ensure your order is fulfilled correctly. Please note that without the aforementioned packing slip, we will not issue a replacement or refund.
Please take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you are exchanging your items, please process your original order as a return and make sure to send back the items within 5 business days to avoid being ineligible for a refund. You will need to place a new order for the new piece. We will send this new order right away.
If your items are lost or stolen, we recommend you contact the shipping provide to open an investigation.You can also contact us for help.