Return and Refund

Thank you for shopping with MYLUVSEED!

Not satisfied with your purchase? We're here to help.

Please contact customer service (support@mail.myluvseed.com  ) for anything you need!


Return & Refund Policies:

Eligible for return:
Wrong or damaged item (Except for customer's error on personalization information)
1. Return Process

  • To return the products, please submit an item change request to customer service via support@mail.myluvseed.com ;
  • After you receive confirmation from our customer service, please send us the product and the product ID;
  • A tracking number of the returning package will also be required;
  • We will deal with the product exchange or refund after we receive your returning package.
2. Refund Process (if applicable)

  • We’ll issue a refund to your wallet in a few days if we are not otherwise informed of your preferred refund method. Wallet balance can be used on your next purchase or to be withdrawn to your payment account;
  • Once your return is received and inspected, a notification email will be sent. If you are approved of refund, your refund will go back directly to your original payment method within 7-15 business days;
  • If you haven't received the refund after 7~15 business days, check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank;
  • If you’ve done all of this and you still have not received your refund, please contact us at support@mail.myluvseed.com 

3. Products can be returned within 30 days after you received them.

4. To be eligible for returning:
  • The product needs to be in its original packaging;
  • The product isn't used or damaged
5. Most returns will be processed within 5 business days after we receive your package.

6. We do not accept any request of exchange & return for the "specials" and "Final Sales"


7. Damaged items
  • If you received a damaged product, please notify us immediately for assistance.
8. Order Cancellation
  • We offer a full refund if the order is canceled within 24 hours of your purchase;
  • You should submit an order cancellation request to our customer service via support@mail.myluvseed.com  if you decide to cancel the order;
  • We do NOT accept order cancellation requests if the orders have been shipped.