Return and Refund
Please contact customer service (firstname.lastname@example.org ) for anything you need!
Return & Refund Policies：
Eligible for return:
Wrong or damaged item (Except for customer's error on personalization information)
1. Return Process
- To return the products, please submit an item change request to customer service via email@example.com ;
- After you receive confirmation from our customer service, please send us the product and the product ID;
- A tracking number of the returning package will also be required;
- We will deal with the product exchange or refund after we receive your returning package.
- We’ll issue a refund to your wallet in a few days if we are not otherwise informed of your preferred refund method. Wallet balance can be used on your next purchase or to be withdrawn to your payment account;
- Once your return is received and inspected, a notification email will be sent. If you are approved of refund, your refund will go back directly to your original payment method within 7-15 business days;
- If you haven't received the refund after 7~15 business days, check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank;
- If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
3. Products can be returned within 30 days after you received them.
4. To be eligible for returning:
- The product needs to be in its original packaging;
- The product isn't used or damaged
6. We do not accept any request of exchange & return for the "specials" and "Final Sales"
7. Damaged items
- If you received a damaged product, please notify us immediately for assistance.
- We offer a full refund if the order is canceled within 24 hours of your purchase;
- You should submit an order cancellation request to our customer service via email@example.com if you decide to cancel the order;
- We do NOT accept order cancellation requests if the orders have been shipped.